Cookie Policy

Who We Are and Why This Policy Exists

Bwin Casino (accessible at bwin-casino-au.com) is committed to being upfront about how we use cookies and similar technologies when you visit our website. This Cookie Policy explains what cookies are, how we use them, and what choices you have regarding their use. It applies to all users accessing our platform from Australia and is intended to be read alongside our Privacy Policy.

We collect and handle your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As an online gaming operator serving Australian players, we also operate within the framework established by the Interactive Gambling Act 2001 (Cth).

What Cookies Actually Are

Cookies are small text files that a website places on your device, either temporarily during a browsing session or for a longer period. They allow websites to remember things about your visit, such as your preferences, login status, and how you interact with different pages. Cookies themselves do not contain personally identifiable information on their own, but when combined with other data we hold about you, they may form part of your personal information under Australian privacy law.

Beyond traditional cookies, we also use related technologies that work in a similar way, including:

Web beacons (also known as pixel tags or clear GIFs) are small transparent images embedded in pages or emails that help us understand whether you have opened an email or visited a particular page. Local storage objects function similarly to cookies but store data directly within your browser rather than sending it back and forth with each server request. Session identifiers are unique codes assigned to your browsing session to keep your experience consistent while you navigate the site.

Categories of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function. Without them, services you have asked for, such as logging into your account, processing transactions, or navigating between pages securely, cannot be delivered. Because these are fundamental to the operation of the site, they cannot be switched off. They do not store any personally identifiable information beyond what is needed to provide the service you requested.

Examples of what these cookies do include maintaining your session when you are logged in, ensuring you remain on the secure version of our site, and preventing fraudulent activity or unauthorised access to your account.

Performance and Analytics Cookies

These cookies gather information about how visitors use our website. We use this data to understand which pages are visited most often, how long users stay on particular sections, and where technical problems might be occurring. All information collected through these cookies is aggregated and used to improve how the site performs, not to identify you personally.

We use Google Analytics to assist with this analysis. Data collected through Google Analytics may be transferred outside Australia, including to servers located in the United States. Where such transfers occur, we take steps to ensure that appropriate data protection measures are in place consistent with the requirements of the Privacy Act 1988 (Cth).

Functional Cookies

Functional cookies allow the website to remember choices you have made, such as your preferred language, your region, whether you have acknowledged a particular notice, or display preferences you have set. These cookies improve your experience by making the site feel more personalised and reducing the need to re-enter the same information each time you visit.

Targeting and Advertising Cookies

These cookies are used to deliver content and promotional material that is relevant to your interests. They also help us limit how often you see the same advertisement and measure how effective our campaigns are. These cookies may be set by us or by trusted third-party advertising networks we work with.

In compliance with responsible gambling obligations applicable to operators serving Australian users, our advertising cookies are configured to exclude individuals who have voluntarily registered with self-exclusion services. We do not use advertising cookies to target individuals who have indicated they wish to stop or limit their gambling activity.

Responsible Gambling and Compliance Cookies

As an operator committed to player protection, we use specific cookies to support our responsible gambling obligations. These include cookies that track session duration on the platform, that trigger responsible gambling prompts at appropriate intervals, and that enforce any limits or self-exclusion preferences you have set in your account. These cookies are integral to our player protection framework and cannot be disabled for active account holders.

Third-Party Cookies

Some cookies on our site are placed by third parties rather than by us directly. These third parties include analytics providers, payment processing partners, and advertising networks. Each of these third parties has its own privacy and cookie practices, and we encourage you to review their policies directly.

Third parties we work with include, but may not be limited to, Google Analytics (analytics and performance tracking), and payment verification services used to process deposits and withdrawals in Australian dollars. We do not sell your data to third parties, and we require our third-party partners to handle any data they collect through our platform in accordance with applicable Australian privacy law.

Your Choices and How to Manage Cookies

Cookie consent settings

When you first visit bwin-casino-au.com, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by accessing the cookie settings link available in the footer of every page on our site.

Please note that declining certain categories of cookies may affect your experience on the site. For example, declining functional cookies may mean that the site does not remember your preferences between visits. Declining performance cookies will not affect how the site works but will mean we receive less information about how to improve it.

Browser-level controls

In addition to our own cookie settings, most web browsers allow you to control cookies through the browser settings. You can typically choose to block all cookies, block only third-party cookies, or delete cookies that have already been set. The exact steps to manage cookies vary depending on your browser. Common browsers used by Australian users include Chrome, Safari, Firefox, and Microsoft Edge, each of which provides cookie controls within the settings or preferences menu.

If you use the Safari browser on an iPhone or iPad, you can find cookie settings under Settings > Safari > Privacy and Security.

Be aware that if you delete all cookies, including strictly necessary ones, you will need to log back in to your Bwin Casino account and may need to re-enter certain preferences.

Opt-out tools

For cookies related to advertising, you may also be able to opt out through industry tools such as the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out portal. These tools allow you to opt out of interest-based advertising from participating companies without blocking all cookies across the board.

Cookies and Age Verification

Bwin Casino is a platform for adults aged 18 years and over. We use cookies as part of our age verification process to help ensure that minors are not able to access real-money gaming content. If our systems detect that a user may be below the required age based on verification data, cookies help us enforce access restrictions during that session and on subsequent visits from the same device. This use of cookies is considered strictly necessary and cannot be disabled.

Data Retention

Session cookies are deleted as soon as you close your browser. Persistent cookies remain on your device for the duration of their set lifespan, or until you delete them manually. The lifespan of each cookie varies depending on its purpose. Cookies used for security and fraud prevention may be retained for longer periods in line with our legal obligations under Australian law.

Where cookie data is combined with your account information to form part of your personal information under the Privacy Act 1988 (Cth), retention of that data is governed by our Privacy Policy, which sets out how long we keep different categories of personal information and the grounds on which we do so.

Cross-Border Data Transfers

Some of the cookies placed on your device may result in data being processed or stored outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your information in a way that is consistent with the Australian Privacy Principles. By using our website and accepting non-essential cookies, you acknowledge that data collected through cookies may be processed in countries outside Australia.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make changes, the revised policy will be published at bwin-casino-au.com/cookie-policy/. We encourage you to check this page periodically so you are aware of how we use cookies.

Contact Us

If you have questions about how we use cookies or wish to exercise your rights under the Privacy Act 1988 (Cth), including your right to access or correct information we hold about you, please reach out to our support team through the contact page at bwin-casino-au.com. Our customer support team is available to assist you and will direct your query to the appropriate privacy officer if needed.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.