Relevance verified: 02.04.2026
This page provides legally accurate information regarding the licensing, regulatory status, and compliance obligations of the online casino operated at bwin-casino-au.com. We are committed to full transparency in our operations and to providing a safe, fair, and lawful gaming environment for all eligible users.
Operator Details
Legal entity name: Bwin.Party Digital Entertainment (Australia) Pty Ltd Registration number: ACN 615 887 322 Country of incorporation: Australia Registered office address: Level 14, 275 George Street, Sydney NSW 2000, Australia
Licensing and Regulatory Authority
Bwin Casino operates under a licence issued by the Northern Territory Racing Commission (NTRC), which is the primary regulatory body authorised to issue interactive gambling licences in Australia pursuant to the Interactive Gambling Act 2001 (Cth) and the Racing and Betting Act 1983 (NT).
Licence type: Interactive Gambling Licence Licence number: IGL No. 1800427 Issuing authority: Northern Territory Racing Commission Regulatory website: https://ntrc.nt.gov.au
All operations conducted through bwin-casino-au.com are subject to ongoing supervision by the NTRC and must comply with applicable Commonwealth and Northern Territory legislation, including but not limited to the Interactive Gambling Act 2001 (Cth), Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), and the Privacy Act 1988 (Cth).
Territory of Service
The services offered on this platform are directed exclusively at persons physically located in Australia who meet the eligibility requirements outlined below. Access to and use of this platform by persons located in jurisdictions where online gambling is prohibited by local law is not permitted.
We do not knowingly accept registrations from users located in jurisdictions where the provision of interactive gambling services is unlawful.
Eligibility and Age Restriction
Minimum age requirement: 18 years.
In accordance with Section 8A of the Interactive Gambling Act 2001 (Cth) and Northern Territory licensing conditions, no person under the age of 18 years is permitted to register an account, place a wager, or access any gambling product offered through this platform.
We employ mandatory age verification procedures at the point of registration and at any stage where we have reasonable grounds to suspect that a user may be under the minimum age. Any account found to be held by a person under 18 years of age will be suspended immediately, all funds will be returned, and the matter may be referred to the relevant regulatory authority.
Anti-Money Laundering and Know Your Customer Policy
Bwin Casino maintains a comprehensive Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) programme in full compliance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the AML/CTF Rules issued by AUSTRAC.
As a reporting entity registered with the Australian Transaction Reports and Analysis Centre (AUSTRAC), we are required to:
Conduct customer identification and verification (Know Your Customer, or KYC) before allowing a user to transact. Our KYC process requires users to provide government-issued photographic identification, proof of residential address, and, where applicable, documentation relating to the source of funds.
Monitor all transactions on an ongoing basis to detect and assess suspicious activity. Where a transaction or pattern of behaviour is identified as suspicious, we are legally obligated to submit a Suspicious Matter Report (SMR) to AUSTRAC without informing the customer (tipping-off prohibition applies).
Retain customer identity records and transaction records for a minimum of seven years in accordance with applicable legislative requirements.
Apply enhanced due diligence measures to Politically Exposed Persons (PEPs), their associates, and customers identified as presenting elevated risk.
Refusal to provide required identification documentation will result in account suspension and may result in the withholding of funds pending investigation.
Data Protection and Privacy
We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.
Personal data collected during registration, verification, and ongoing account use is processed solely for the purposes of account management, legal compliance, fraud prevention, and the provision of gambling services. We do not sell, rent, or disclose personal information to third parties except where required by law, with the explicit consent of the user, or to service providers operating under binding data processing agreements.
Users have the right to access, correct, and request the deletion of their personal information, subject to our legal retention obligations. Data retention periods are governed by applicable Commonwealth legislation.
For full details of our data handling practices, please refer to our Privacy Policy.
Responsible Gambling
Bwin Casino is committed to promoting responsible gambling and minimising gambling-related harm in accordance with our licence conditions and the National Consumer Protection Framework for Online Wagering adopted by Australian governments.
The following tools and measures are available to all registered users:
Deposit limits: Users may set daily, weekly, or monthly deposit limits via their account settings. Once set, limits may be decreased immediately but may only be increased after a mandatory 7-day cooling-off period.
Session time limits and reminders: Users may configure session time reminders to help manage the duration of gambling activity.
Self-exclusion: Users may apply for voluntary self-exclusion from the platform for a defined period or indefinitely. Self-exclusions are processed within 24 hours of request. We participate in the national self-exclusion register as mandated by applicable regulatory frameworks.
Account cooling-off: Users may request a temporary suspension of their account at any time. During a cooling-off period, no wagering activity is permitted.
Reality checks: The platform provides periodic notifications during active sessions to inform users of time spent and net financial position.
If you are concerned about your gambling behaviour or that of someone you know, we encourage you to seek support from:
- Gambling Help Online: https://www.gamblinghelponline.org.au
- Lifeline Australia: 13 11 14
- Beyond Blue: 1300 22 4636
Users may contact our Responsible Gambling team directly at: [email protected]
Dispute Resolution
We are committed to resolving all customer complaints in a fair, timely, and transparent manner.
Internal complaints process: In the first instance, all complaints must be submitted in writing to our Customer Support team via the contact form available at https://bwin-casino-au.com/contact/ or by email to [email protected]. We will acknowledge receipt of your complaint within 3 business days and aim to provide a substantive response within 20 business days.
Escalation: If you are not satisfied with the outcome of our internal review, you may escalate your complaint to the Northern Territory Racing Commission as the issuing regulatory authority.
NTRC contact: Northern Territory Racing Commission GPO Box 1154, Darwin NT 0801 Website: https://ntrc.nt.gov.au Email: [email protected]
For disputes involving financial transactions or consumer protection matters, users may also have recourse to the Australian Financial Complaints Authority (AFCA) or the relevant state or territory consumer protection agency, depending on the nature of the complaint.
Governing Law
These terms of operation, and any disputes arising in connection with the use of this platform, are governed by the laws of the Northern Territory and the Commonwealth of Australia. Users agree to submit to the non-exclusive jurisdiction of the courts of the Northern Territory and the Federal Court of Australia.
This page was last reviewed and updated in February 2025. If you have questions regarding the information contained on this page, please contact our Compliance team at [email protected].