Privacy Policy

Who We Are

Bwin Casino operates this website to provide Australian players with information about online gaming, casino reviews, bonuses, and related digital services. Our registered contact address is Bennelong Point, Sydney NSW 2000. You can reach our support team by email at [email protected] or by phone on +61 2 9374 5821.

This website operates under casino licence number MGA/CRP/688/2019. We take our obligations under Australian law seriously, including those relating to responsible data handling and user privacy.

What This Policy Covers

This Privacy Policy sets out how Bwin Casino collects, uses, stores, shares, and protects personal information in connection with your use of https://bwin-casino-au.com. It applies to all visitors, registered users, and anyone who contacts us through the site.

This policy does not extend to third-party websites, platforms, or services that may be linked from our pages. If you follow a link to an external site, we strongly encourage you to read that site’s own privacy policy before submitting any personal information.

Our Legal Framework

Bwin Casino is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) established under that Act. These principles govern how organisations like ours must collect, hold, use, and disclose personal information.

We also comply with relevant state and territory obligations where applicable, and we take into account guidance issued by the Office of the Australian Information Commissioner (OAIC) when reviewing our data practices.

Where you are using our services in connection with gambling or betting activities, we additionally observe applicable requirements under the Interactive Gambling Act 2001 (Cth), including obligations related to identity verification and responsible gambling safeguards.

What Information We Collect

The type of information we collect depends on how you interact with the site. We only collect what is reasonably necessary to provide you with a functional, secure, and relevant experience.

Information you provide directly includes your name, date of birth, email address, phone number, and any other details you submit when creating an account, completing a contact form, or reaching out to our support team. For users who register and engage with casino services, we may also collect government-issued identification details for the purpose of age and identity verification, as required under Australian law.

Information collected automatically includes your IP address, device type, operating system, browser version, approximate geographic location, session duration, pages visited, and interactions with site features. This data is gathered through standard web technologies including cookies and server logs.

Payment-related information, when applicable, may include transaction records, deposit and withdrawal history, and payment method identifiers. We do not store full card numbers or sensitive financial credentials on our servers.

Communications data includes the content of emails, chat messages, or support tickets exchanged between you and our team.

How We Use Your Information

We use the information we collect for specific, clearly defined purposes. We do not use personal data for purposes that would be incompatible with the reason it was originally collected.

The primary reasons we process personal information include verifying your identity and confirming you meet the minimum age requirement of 18 years to use gambling-related services in Australia; processing and managing your account; responding to support enquiries and complaints; detecting and preventing fraudulent or suspicious activity; monitoring compliance with our Terms and Conditions; meeting our legal and regulatory obligations under Australian law; and improving the performance, content, and usability of the website.

Where we conduct marketing communications, we will only do so with your prior consent, and you will always have a straightforward way to opt out.

Age Verification and Responsible Gambling

Bwin Casino strictly prohibits access to gambling services by anyone under the age of 18. We are required under Australian law to take reasonable steps to verify that users are of legal age before they can place bets or access real-money gaming features.

As part of this obligation, we may request copies of government-issued identification such as a driver’s licence or passport. This information is handled with the highest level of care and is used solely for verification purposes.

We also maintain controls to support responsible gambling practices. For more information about the tools and resources we make available, including deposit limits, self-exclusion options, and links to professional support services, please visit our Responsible Gambling page.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to support core website functions, measure performance, and understand how visitors engage with our content. Cookies are small text files placed on your device by your browser when you visit a website.

The cookies we use fall into several categories. Strictly necessary cookies keep the website running properly and cannot be disabled without affecting functionality. Analytics cookies collect anonymised data about how visitors navigate the site, which helps us identify areas for improvement. Preference cookies remember settings you have chosen, such as language or region. Marketing cookies, where used, help deliver content and offers that are relevant to your interests.

You have the right to control how cookies are used on your device. Most browsers allow you to view, manage, and delete cookies through their settings menus. Please note that disabling certain cookies may affect your experience on the site.

For a full breakdown of the specific cookies we use and their purposes, please refer to our Cookie Policy.

Sharing Your Information

We do not sell personal information to third parties. We do not rent or trade your data for commercial gain. There are, however, limited circumstances in which we may share your information with others.

We work with a small number of trusted service providers who assist us with functions such as payment processing, identity verification, IT infrastructure, analytics, and customer communications. These providers are only given access to the data they need to carry out their specific function, and they are contractually required to handle it in a manner consistent with this policy and applicable Australian privacy law.

We may also disclose information to regulatory authorities, law enforcement agencies, or courts if we are required to do so by law, or if disclosure is necessary to protect the rights, property, or safety of Bwin Casino, our users, or the public.

If our business is restructured, merged, or acquired, personal data held by us may be transferred as part of that transaction, subject to the same protections described in this policy.

International Data Transfers

Some of the third-party service providers we work with may be based outside Australia. Where personal data is transferred internationally, we take steps to ensure that the overseas recipient handles that information in a way that is consistent with the Australian Privacy Principles, as required under APP 8.

How We Store and Protect Your Data

We use a combination of technical and organisational measures to protect personal information against unauthorised access, disclosure, modification, or destruction. These include encrypted data transmission, secure server environments, access controls, and staff training on data handling procedures.

We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. For example, records related to financial transactions and identity verification may be retained for a minimum period to comply with anti-money laundering obligations under Australian legislation. Once data is no longer needed, it is securely deleted or de-identified.

No system of data storage or transmission over the internet can be guaranteed to be entirely secure. We encourage you to use strong passwords, keep your login credentials confidential, and contact us promptly at [email protected] if you suspect any unauthorised activity on your account.

Your Privacy Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have a number of rights with respect to your personal information.

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete. You may also request that we delete your personal information in certain circumstances, noting that we may be required to retain some data for legal or regulatory reasons. You can withdraw consent to receive marketing communications at any time by using the unsubscribe link in any marketing email or by contacting us directly.

To exercise any of these rights, please contact our support team at [email protected] or call +61 2 9374 5821. We will respond to your request within a reasonable timeframe and in accordance with our obligations under Australian law.

If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Anti-Money Laundering Obligations

As a licensed gambling operator, Bwin Casino is subject to obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). This means we are required to collect and verify certain identity information, monitor transactions, and in some cases report suspicious activity to the Australian Transaction Reports and Analysis Centre (AUSTRAC). These obligations take precedence over any request to delete or restrict the use of relevant data.

Direct Marketing

We will only contact you with promotional offers, bonus information, or other marketing material if you have given us explicit consent to do so. You can withdraw this consent at any time by contacting us at [email protected] or by clicking the unsubscribe link in any marketing email we send.

We do not use your personal information to send unsolicited commercial messages, and we do not share your contact details with third-party marketers.

Links to Third-Party Sites

This website contains links to external sites, including gambling platforms, payment providers, and gaming software developers. These sites operate independently of Bwin Casino, and we are not responsible for their privacy practices. Visiting a linked site means you are subject to that site’s own terms and privacy policy.

Changes to This Policy

We review this Privacy Policy periodically and may update it to reflect changes in the law, our data practices, or the services we offer. When we make material changes, we will publish the updated policy on this page. Your continued use of the website following the publication of any changes constitutes your acceptance of those changes.

How to Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about how your personal information has been handled, please get in touch with us through any of the following:

Email: [email protected] Phone: +61 2 9374 5821 Post: Bennelong Point, Sydney NSW 2000 Online: Contact Us

We aim to acknowledge all privacy-related enquiries within five business days and to resolve them within 30 days where possible.